Refund and cancellation terms.
This policy explains how refunds and cancellations are handled for Zetaa services, retainers, website work, creative work, shoots, and campaign support.
General Policy
Because Zetaa services involve planning, creative work, strategy, setup, team time, platform coordination, and custom execution, payments are generally non-refundable once work has started.
Before Work Starts
If a client cancels before any planning, setup, creative, campaign, shoot, website, or coordination work begins, refund eligibility may be reviewed after deducting payment gateway fees, administrative costs, and any already-incurred expenses.
After Work Starts
No refund is provided for completed work, active campaign setup, strategy, designs, content drafts, website pages, development work, shoot planning, shoot execution, edits, monthly management, or third-party expenses.
Ad Spend And Third-Party Costs
Advertising budget, hosting, domains, software, plugins, platform fees, travel, production expenses, and third-party payments are not refundable by Zetaa. Refunds, if any, depend on the respective third-party provider policies.
Monthly Retainers
Monthly service retainers are billed for reserved team capacity and planned work. Cancellation for future months should be communicated before the next billing cycle. Partial-month refunds are not guaranteed.
Shoot Bookings
Shoot cancellations, rescheduling, travel, crew blocking, and location-related costs are handled based on the confirmed quote or agreement. Same-day or late cancellations may be non-refundable.
Revision And Resolution
If there is a concern with delivery, Zetaa will first review the approved scope and attempt practical corrections, revisions, or completion support where applicable before any refund request is considered.
Refund Request
Refund requests must be sent with payment details, project name, reason, and supporting communication to info@thezetaa.com. Approved refunds, if any, may take standard banking timelines to reflect.